Frequently Asked Questions

Everything you need to know about styling your home with Mocka.

How long does shipping take for furniture items?

Standard delivery typically takes 3-7 business days depending on your location. Larger furniture pieces may require additional handling time via our specialized freight partners.

What is your return policy for home decor?

We offer a 30-day change-of-mind return policy. Items must be in their original packaging, unassembled, and in a resaleable condition to qualify for a refund.

Do Mocka products come with a warranty?

Yes, all Mocka furniture is backed by a 12-month warranty against manufacturing defects and hardware malfunctions to ensure your peace of mind.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.

Are your wood products sustainably sourced?

We are committed to sustainability. The majority of our wooden furniture is crafted using FSC-certified materials and eco-friendly composite woods.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible interest-free payment options like Afterpay and Laybuy for easier home styling.